Securus Technologies has enrolled in a new certification program for their field workers, and looking to increase its rapport with customers. Securus is already one of the most highly recognized inmate telecommunications companies, and now they hope to send out some of the most qualified individuals into the field. This new certification program is through Building Industry Consulting Service International, an independent telecom association that has several certification programs covering installations of fiber optic lines, traditional copper wire, and wireless. Recently, seven of Securus Technologies’ field workers received this internationally-recognized certification.
Securus Technologies is a complete communications infrastructure servicing company for correctional facilities across the US. They were founded in Dallas TX in 1986, and today they service over 1 million inmates and prison staff, and are connected to over 3,000 facilities. Their technologies feature some of the most dynamic communication platforms, and comprehensive database systems. They are the developers of XJail, a network management system that uses alerts and activity logs in accordance with daily task flow, and keeps information organized for staff. Inmate activity can be monitored through Securus’s THREADS program, and Investigator Pro can monitor phone calls and video visitation, detecting recognizable voices and call patterns and alerting law enforcement should the need arise.
Securus also has self-service tools available for inmates and their families, such as ConnectUs and JPay where inmates can prepay for phone minutes, deposit or receive money, purchase music or commissary items, or even signup for college courses. Securus’s phone system allows families to setup billing options or voicemail for incarcerated loved ones. Securus is also making visiting easier through the video visitation online software.